Farquhar Macleod Funeral Directors was established on the Isle of Harris for many years. Thus, it is fitting that one of the quality coffins stocked is a Harris Tweed coffin - made of solid oak and overlaid with a strip of luxury Harris Tweed.
Now, though, owner Farquhar has relocated his independent, family-owned business to the Isle of Skye. Although he still returns to Harris when requested, Farquhar's business is now based in Broadford.
With his mother hailing from Harris and his father from Staffin, Farquhar is familiar with the funeral traditions on both islands and is able to accommodate his clients.
Farquhar devotes himself to customer care, saying that he finds satisfaction in giving the family of the deceased less to worry about. "They have so much on their minds and we are able to take some of that strain away from them," he points out. "Being independent, we can make our service more personal. If someone makes a request, we will do anything for them as long as it's legal."
Being independent also enables Farquhar to keep the expenses down, as much as possible, for his clients. "I'm always conscious of costs and try and keep them to a minimum for people," he explains. "When clients come into the office, we establish what their requirements are and then give them an estimate. They are not going to get hit down the line with a bill for double that estimate. However, if someone thinks they will struggle to pay, that initial meeting is the time to tell us, so we can work on reducing costs and helping them out as much as we can."
Farquhar Macleod Funeral Directors is the only member of the Society of Allied Independent Funeral Directors (SAIF) on Skye. "This is a guarantee of quality and uprightness," says Farquhar. "SAIF are like the VisitScotland of funerals - they inspect our premises and our paperwork to make sure we are doing things correctly. They are there
for the customer and that's a good thing."
Being a member of SAIF means that Farquhar Macleod Funeral Directorscan offer Golden Charter Funeral Plans. "They offer a combination of the best value and the best quality," Farquhar says.
Farquhar's top advice for the family of the deceased is to always have the correct paperwork to hand. "Know where the deceased's birth and marriage certificate is, as you will need them immediately," he advises. "The law has changed and now the death must be registered before the funeral can be arranged. So have all the paperwork in order and choose an independent funeral director who will take all the strain."